Last March, Margaret walked into my office carrying a manila folder. She had that posture she gets when she knows something is going to land harder than it should. She set it on my desk and said, “I think it’s time.”
Inside was a printed draft of our updated church directory. We’d been working from the same one for seven years—partly out of inertia, partly out of something none of us had bothered to name. Margaret had started the revision on her own after a deacon mentioned, at a January meeting, that we were still listing the Hendricks family, who had moved to Greenville in 2022, and still showing a photo of Ray Dalton, who had died the previous September.
I turned the pages slowly. There was Sarah Whitman, who had been our most faithful attender for three years and then just stopped coming. The Mendoza family, who joined during the pandemic—their photo was a grainy Zoom screenshot that made them look like ghosts. The Peterson kids, now in college, still listed under their parents’ entry as if childhood were a permanent condition. And there, on page four, was Ray. Full color. Smiling in the fellowship hall at a Wednesday night supper, holding a plate of barbecue someone had brought for Homecoming Sunday.
I sat with that directory for a long time before I could say anything.
The Directory Is a Theological Document
We don’t usually think of a church directory this way. It’s a practical tool—knowing who sits where, who to call in an emergency, whose casserole dish belongs to whom. And it is that. But a directory is also a theological statement about who counts, who belongs, and how we understand the boundaries of our community. What we include, what we exclude, and how we categorize people reveals our ecclesiology more honestly than any mission statement we could craft.
Consider: our directory had a section called “Members in Good Standing” and a separate section called “Friends of the Congregation.” The first category had precise requirements—baptism, a membership class, a vote of the congregation. The second was for everyone else: the people who came regularly, served on committees, brought food to funerals, but had never formally joined. For seven years, that distinction had felt administratively tidy. Looking at it fresh, I wondered what it communicated to Marisol Vega, who had been teaching our children’s Sunday school for two years but was listed under “Friends” because she hadn’t taken the membership class we only offer once every eighteen months.
I have come to think of a church directory as a kind of built environment—not unlike the physical spaces the CDC’s Healthy Places initiative examines in its work on how community design shapes public well-being. The parallel isn’t exact, but it holds in the ways that matter here: the way we organize a directory’s categories, the order we list people, the labels we assign—these are design choices that shape how people move through the life of a congregation. A directory’s architecture determines whether someone feels visible or hidden, whether the structure of our belonging has a place for them or quietly shows them the exit. Theologically, a directory is one of the few documents where a congregation’s ecclesiology is visible in its barest form—not in aspiration but in practice, not in what we say about inclusion but in the literal names and categories we print on the page. And like any built environment, it requires upkeep. Neglect it, and it stops reflecting the community it was meant to serve. It becomes a monument to who used to be here rather than a map of who is.
The Naming Problem
Once Margaret and I started the revision process in earnest, we hit a series of small, specific decisions that each carried more weight than I expected. The first was naming conventions.
For our older couples—people in their seventies and eighties—we had always listed “Mr. and Mrs. Harold Bass.” That was how they wanted to be listed. How they had always been listed. Changing it would have felt like a small act of disrespect, a bureaucratic erasure of a generational norm they valued. But for the younger couples, the thirty-somethings who had joined in the last few years, “Mr. and Mrs.” felt stiff, almost mocking. They wanted first names. Both surnames listed when spouses had different ones. Their children listed by their actual names, not as “and family.”
Then there were the harder cases. Carolanne Tucker, widowed two years ago, was still listed as “Mr. and Mrs. James Tucker” in the old directory because no one had known how to raise the question. A blended family—she has two kids from a previous marriage, he has one, they have one together—had been listed in a way that made them look like a couple with a single child, which wasn’t how they understood themselves. A man in our congregation who had separated from his wife but not yet divorced asked, quietly, whether he could be listed alone or whether that would “make it too real.” A woman in transitional housing, who had been with us for four months and asked to be in the directory because she wanted to feel like she belonged somewhere, didn’t want her address printed. We had to decide whether to list her phone number only, or create a new category altogether.
I spent an evening looking at how other organizations think about naming. I came across Reedsy’s character name generator, a free writing tool that helps novelists match names to cultural context and relational dynamics. It was a useful reference point—not because a church directory is fiction, but because the tool’s underlying premise reinforced what I was already sensing: the name you choose for someone in a specific social setting carries meaning, and getting it right requires attention to context, cultural origin, and how the person positions themselves in relation to others. I also consulted a character name generator that fits the project of rethinking our naming conventions, not to generate names for real people but to clarify the principles I wanted to apply: consistency, cultural attentiveness, and the recognition that a name is never just a label. The real work, of course, was not generating names but deciding what our naming choices meant and how they positioned people within our community. The tools were a passing reference point, not a solution—the solution was pastoral conversation and careful, individual discernment about what each entry communicated about how we saw the person behind it.
What I took from that evening was not a method but a conviction that naming people well is a craft that deserves more attention than we usually give it. Whether you are titling a figure in a novel or a person in a church directory, the name you choose either honors the full complexity of who they are or flattens it into something more convenient for your filing system.
The Photographs
The hardest part of the revision was not the names. It was the photographs.
Our last directory had been photographed in 2018, when our membership looked different in ways that went beyond who had joined and who had left. People had aged. Hair had grayed. One of our deacons had lost seventy pounds and looked nothing like his photo. Two members had had strokes and their faces had changed in ways that made them self-conscious. Several people asked not to be photographed at all, which left us with the question of whether to use their old photos, use no photo, or use a generic silhouette that made the directory look like a witness protection document.
We offered three options: a new photo taken by Margaret, who has a decent eye and a gentle manner; the old photo, if the person preferred it; or no photo, with the name printed in a simple, clean font. We set up a Saturday morning photo session in the fellowship hall, plain backdrop, tripod. About forty people came. Another twenty scheduled individual times. Fifteen chose no photo at all.
What struck me was who chose what. Some of our most camera-shy members—people I expected to decline—showed up dressed neatly and sat carefully in front of the backdrop. One of our oldest members, Louise, who is ninety-two and has advanced arthritis in her hands, asked Margaret to help her fix her hair before the photo. “I want to look like myself,” she said, “not like someone who’s given up.” I thought about that for a long time afterward.
The photographs are not incidental to the directory’s theological work. They are the most honest record we have of who we are as a body—not curated, not filtered, not arranged to communicate vitality. They show us as we are, and that showing is itself an act of theological witness. A directory full of only the young and the vigorous would be a lie. A directory full of only the old and the faithful would be a different lie. The question is whether we can hold both together in the same document and let it speak honestly about what a congregation actually looks like.
The Question of Who Belongs
The decision that took the longest—and caused the most quiet anxiety—was whether to include people who had stopped attending but had never formally withdrawn their membership.
In our tradition, membership is a formal category. You join by baptism and a vote of the congregation. You leave by a letter of transfer or a formal request. In between those two actions, you are a member, whether you attend or not. This means that our directory, if strictly accurate, should include people who haven’t darkened the door in five years, ten years, longer. Some of them we know where they are. Some we don’t. Some, if we called, would be surprised to learn they were still listed anywhere.
Margaret printed a list of these names for me. Thirty-one of them. Thirty-one people who were, by our polity, still members of our congregation but who had, for all practical purposes, become ghosts in our record-keeping. Some had moved and left no forwarding address. Some had left after a conflict and just stopped coming, and no one had followed up because following up felt like reopening something. Some had drifted—Sunday became harder, then impossible, and then they weren’t sure how to come back even if they wanted to.
I went through the list one by one. I called the ones I could reach. The conversations were brief and almost uniformly gentle. Most of them said, “I’ve been meaning to take care of that.” A few said, “I didn’t know I was still listed.” One woman said, “I don’t want to be a member anymore, but I’m grateful you called to ask instead of just removing me.” One man said, “I’ve been waiting for someone to notice I was gone,” and then we had a longer conversation that I won’t share here except to say it was one of the most important pastoral visits I’ve had this year.
We removed nineteen names. We kept twelve, with notes in our internal records about their status. And we added a line to the directory itself: “This directory reflects our community as of March 2025. We know that belonging is not always simple, and we hold space for those whose relationship with this congregation is still being discerned.”
That sentence took me three days to write. I kept drafting versions that sounded either too defensive or too sentimental. The one we landed on felt most honest: an acknowledgment that belonging is not a binary state, and that a directory is a snapshot of a moment, not a permanent verdict.
The People Who Show Up but Aren’t ‘In the Book’
The final question was about the people who attend every week but who are not, by any formal definition, members. We have a handful of these folks. Some are part of other congregations but worship with us when they’re in town. Some are deconstructing their faith and aren’t sure they want to belong to anything institutional. Some simply never joined because joining felt like a commitment they weren’t ready to name.
Our old directory had excluded them entirely. They weren’t members, so they weren’t listed. But this meant that the directory—our most complete document of who we are—didn’t include people who were, in many cases, more present than some of our formal members. It was a theological inconsistency: we said we valued presence over category, but our directory said otherwise.
We created a new section called “Regular Attenders.” It listed names, phone numbers, and email addresses—no addresses, no photos, no membership status. It was a simpler section, almost spare. But its existence said something: you belong here even if you haven’t joined, and we want people to know how to reach you. We want you to be reachable. We want you to be known.
Marisol Vega moved from “Friends of the Congregation” to “Regular Attenders,” which she said felt more honest. A young couple who had been coming for a year and who had been wary of any formal process asked whether being in this section meant anything. I told them it meant that we wanted people to be able to call them if the church needed them, and that they could call anyone in the book if they needed the church. They looked at each other for a moment and then said, “Okay. That’s enough.”
What the Directory Taught Me
The new directory came out in April. It is thinner than the old one. The photographs are uneven—some sharp and recent, some the same ones from 2018, some entries with no photo at all. The naming conventions are inconsistent, deliberately so: older couples are “Mr. and Mrs.,” younger couples use first names, and several entries have parenthetical notes like “(preferred name: Kate)” or “(no address listed).”
It is not a polished document. But it is an honest one. And the process of creating it taught me several things I didn’t expect to learn from something as mundane as updating a contact list.
First, a directory is not a record of who used to be here. It is a theological claim about who is here now, and that claim requires regular, careful, pastoral revision. Leaving a directory unchanged for seven years is not neutrality. It is a decision to let the past speak for the present, which is its own kind of unfaithfulness.
Second, naming people well is pastoral work. Not administrative trivia. The way we title an entry—whether we use someone’s preferred name, whether we honor a widow’s status without erasing her husband, whether we find a way to list a blended family that reflects their actual life—these are acts of recognition or erasure. They tell people whether we see them as they are or as it’s convenient for us to see them.
Third, a directory forces a congregation to answer the question it most likes to avoid: who belongs? Not who used to belong, not who we wish belonged, not who the bylaws say belongs, but who actually belongs, today, in this community, in this moment. That question is never comfortable, and the answer is never clean. But a directory that avoids the question is a document that has stopped telling the truth.
I keep the old directory in my desk drawer. Sometimes I open it and look at Ray’s photo, at the Hendricks family smiling in the courtyard, at the Peterson kids looking impossibly young. I don’t keep it because I’m sentimental. I keep it because it reminds me that a congregation is not a fixed thing. It is a living community that changes, that loses people, that gains people, that has to decide again and again who it is and who it wants to be. The directory is just the paper where we write down the answer, knowing we’ll have to write it again.